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Customer Service Administrator

Ref: Ste/935
Job Type: Permanent
Industry: Construction / Property
Location: Manchester

Customer Service Administrator

The Stewart Milne Group is one of the UK’s leading home builders, concentrating on building quality residential homes and commercial builds for a range of customers including government bodies, private and public companies, local councils and private clients. We have a reputation for high quality and innovation with a market leading position based on our expertise, innovation, quality and our commitment to providing the best service to our customers. 

Our Homes Division’s turnover target for the UK in 2019-20 is in excess of £300m across our three regions, North West England, Central Scotland and North Scotland.  We have a reputation for delivering high quality homes in sought after locations.  Through the expertise of our people, we are able to successfully deliver projects ranging from Brownfield infill developments & high density urban developments to large scale developments where we are lead developers ranging in size from 20 no units to 1500 no units.

Reporting to the Head of Customer Services this role will focus on the provision of an efficient, accurate and effective administrative service to all external clients and contractors and internal departments, therefore giving priority to excellence in customer service to all internal and external customers.

Accountabilities

  • To respond to External customer queries received over the telephone and by email, providing an efficient and effective responsive at all times
  • To provide an effective and professional administrative service, promoting a high level of service to internal and external customers
  • To make the best use of technology in support of your role
  • To ensure that all matters relating to the process of information are carried out in a prompt efficient manner
  • To work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team goals

Essential Technical Expertise

  • Ability to manage and prioritise individual work load
  • Good Organisational Skills
  • Good Communication Skills
  • Ability to work under pressure, meet deadlines and respect confidentiality
  • Proficient in Microsoft packages – Word, Excel and knowledge of working on databases essential

Salary and Benefits

Stewart Milne Group is proud to develop our employees, offering career development and promotion opportunities across the Group.

  • Competitive Salary
  • Bonus Scheme
  • Generous Holiday Entitlement
  • Life Assurance
  • Pension Scheme
  • Staff House Discount
  • Flexible Benefits Package

If this sounds like the right step for your career, please apply via link or email careers@stewartmilne.com